**If you would like to attend this workshop, please purchase the "registration + workshop ticket" at
techsummit.tamu.edu or email techsummit@tamu.edu. **
In this workshop, you will learn about how the IT Infrastructure Library (ITIL) can help
align with business and IT, control costs, improve IT service quality, balance
resource allocations and make IT a more enjoyable and stable place to work. Learn
from experienced instructors who have led implementations and have the first-hand
knowledge and experience to explain the benefits, pros, and cons of ITIL. This
course includes handouts and references useful after the class.
What You'll Learn:
• Key principles and concepts of IT service management
• Benefits of implementing ITIL in an organization
• How service management processes map to the overall service lifecycle
• Basic concepts and definitions related to the service lifecycle
• Activities and roles involved with the service lifecycle
• Relationships of each component of the service lifecycle and how each maps
to other components
• Factors that make service management more or less effective
